TARGET AUDIENCE
EMPLOYERS and MANAGERS

TWO QUESTIONS for owners or managers...

You own or manage the business. 

Do you possess the mission-critical information that runs your enterprise?

You have a collection of job descriptions. 

Are they task lists or the OWNER'S MANUAL?

Issues for Transitions

Replacing departing employees is time-consuming and expensive.   Training new employees without the specific knowledge of how work was done, the historic context in which processes and procedures were developed, and clearly documented links to the people and organizations who are key to getting the work done adds even more expense to the cost of recruiting.

In a challenging economy, when "do more with less" is every organization's mantra, careful documentation of how and why work gets done can allow managers to streamline processes, eliminate redundancies and -- in the worst cases -- distribute the tasks of former employees to those who remain.

When long-standing or newly developing relationships are key to the survival of an organization, one person's departure can represent a crisis. 

Pass the Baton works with organizations to create accessible OWNER'S MANUALS which honor the employees, their knowledge and contributions;support transitions, and extract useful and often overlooked cultural and historic information.  

Contact info@passthebaton.biz

for a free 30-minute consultation about developing your Owner's Manual.

WHAT SHOULD KEEP MANAGERS UP AT NIGHT? Generation Shift? Job Satisfaction?

Baby Boomers  Whether they switch out, scale down or dial back their work, within the next 10 years a tidal wave of Boomers will have changed the way they work.  Is your organization prepared to identify the critical information that your Boomers have developed?  Are their skill sets and connections accessible to those who will take on their roles?  

Generation X  There are half as many Xers as Boomers and they represent a demographic trough that presents opportunity with careful planning or a crisis waiting to happen.  Have you made sure that your Xers have the technical skills that they will need to support the leadership roles that you want them to take on?  Have you identified talented Xers willing to take on leadership roles?  Have you paved a way for them to become those leaders?

Millennials  Millennials will need both technical skills and leadership skills to take their places in your organization.  Have you created pathways for their professional development?  Have you identified the core skills that are critical in your organization?

Job Satisfaction The Conference Board's January 2010 report, I Can't Get No...Job Satisfaction, That Is, says that only 45% of employees are satisfied with their jobs.  Satisfied, not wildly enthusiastic. Pass the Baton projects that 30% really do like their jobs, leaving 25% who are dissatisfied, distressed and distraught.  When the economy improved, Dissatisfieds will head for the door, the ones who like their jobs will be picked off by search firms, and the Satisfieds are likely to stroll out the door behind everyone else.  Are you prepared to deal with this fluid workforce for the next decade?

For more information:

Susan Gainen presented "Managing the Upcoming Brain Drain" at the 2010 Minnesota Careers Conference in April 2010. Preview the outline: Manage the Upcoming Brain Drain: Identify, Capture & Transfer Mission Critical Information, or the Powerpoint.

Contact us to get started. Put "Free 30 minutes" in the message box...